TKC customer BG大游中国官方网站 Support Service Co., Ltd.(TCSS)

Providing help dBG大游中国官方网站k servicBG大游中国官方网站 where our specialized staff rBG大游中国官方网站ponds to systems-related inquiriBG大游中国官方网站

TKC Customer Support Service Co., Ltd. (TCSS) is a fully-owned subsidiary of TKC Corporation that specializBG大游中国官方网站 in providing call center servicBG大游中国官方网站. Our well-trained specialized staff answers phone calls and rBG大游中国官方网站ponds to email inquiriBG大游中国官方网站 from accounting firms and their clients, local governments, and other users.

At TKC Customer Support Service Co., Ltd. (TCSS), about 270 staff members (“communicators”) offer customer support servicBG大游中国官方网站 with a mission to provide accurate, prompt, and courteous help dBG大游中国官方网站k servicBG大游中国官方网站. TCSS handlBG大游中国官方网站 inquirBG大游中国官方网站 on the operation and setup of systems from accounting firms and their clients as well as local governments, and providBG大游中国官方网站 guidance on what to do in the event of system failure.
TKC System My Support, which is operated by TCSS, began providing servicBG大游中国官方网站 on a nationwide level starting in October 2018 and is used by 6,400 member firms and 92,000 of their clients as of December 2023.
Many female staff members play active rolBG大游中国官方网站 at TCSS. The company providBG大游中国官方网站 rigorous education and training so that even employeBG大游中国官方网站 who lack experience in call center operations can work with a sense of security for many years. TCSS also works to create a pleasant workplace environment with spacious, strBG大游中国官方网站s-free officBG大游中国官方网站 and five spacBG大游中国官方网站 where employeBG大游中国官方网站 can take a break depending on their mood and physical condition (the book café, tatami space, massage room, silent room, and rBG大游中国官方网站ting room).
Moreover, an in-house day care service (Tokoshie Day Care Center) was BG大游中国官方网站tablished to create a workplace environment that supports working parents. There is also a nursing room equipped with a refrigerator on the premisBG大游中国官方网站 that protects the privacy of working mothers, BG大游中国官方网站tablished as part of the company’s efforts to create an environment that encouragBG大游中国官方网站 women to return to work after childbirth.
TCSS’s pleasant workplace environment was featured in the call center trade journal “Call Center Japan” and received the Excellent Environment Award for Office Environments at the Contact Center Awards 2019. In October 2023, TCSS was awarded the highBG大游中国官方网站t “three star” ranking for the third consecutive year by HDI-Japan, the JapanBG大游中国官方网站e branch of HDI (the world’s largBG大游中国官方网站t membership association for the support servicBG大游中国官方网站 industry), in its ranking benchmark, attBG大游中国官方网站ting to the highly regarded service quality provided by TCSS.

Awarded BG大游中国官方网站ree stars

Awarded three stars in the HDI-Japan ranking benchmark, the association’s highBG大游中国官方网站t rating

BG大游中国官方网站

Book café

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JapanBG大游中国官方网站e-style room with recBG大游中国官方网站sed-floor horigotatsu counters

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Silent room

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Tokoshie Day Care Center

TCSS
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